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Professional Experience

Level 2 Help Desk Engineer
i-Tech Support inc. — Orlando, FL
Dec 2025 – Present
Help Desk Technician
i-Tech Support inc. — Orlando, FL
Jul 2024 – Dec 2025
Branch Banker
PNC Bank — Orlando, FL
Jul 2022 – Apr 2024

Certifications

CompTIA A+
Issued: June 2024
CompTIA Network+
Issued: July 2024
CompTIA Security+
Issued: September 2024
Microsoft Azure Fundamentals (AZ-900)
Issued: October 2024
Microsoft 365 Fundamentals (MS-900)
Issued: November 2024
Google IT Support Certificate
Issued: May 2024

Technical Skills

Cloud & Microsoft Technologies

Microsoft 365 Administration Azure Active Directory Microsoft Intune Exchange Online SharePoint Microsoft Teams OneDrive for Business Azure Portal Power Platform

Network Infrastructure

Cisco Meraki Network Configuration VPN Solutions VLAN Management DNS / DHCP Network Security Wireless Access Points

Security & Monitoring

Huntress EDR Endpoint Protection Threat Detection Security Policy Implementation Vulnerability Management Incident Response

Automation & Development

PowerShell Scripting Thread AI Integration Microsoft Teams App Development Process Automation GitHub Azure Static Web Apps