Notable Projects

Technical achievements and enterprise implementations

AI-Powered Service Desk Implementation with Thread

AI & Automation

Collaborated with a small team of technicians to implement Thread, an AI-based ticketing system that revolutionized our MSP's service delivery. Transformed the ticket board by implementing automated workflows with AI-driven categorization, prioritization, and ticket titling to streamline operations across the organization.

Key Achievements:

  • Created and deployed Microsoft Teams app through Thread admin portal to 4 pilot clients
  • Scheduled rollout to over 90 clients in December 2025
  • Trained AI dispatcher to gather information and perform basic troubleshooting before escalating to technicians
  • Enabled real-time communication between users and AI dispatcher for faster issue resolution
  • Improved technician efficiency through automated triage and intelligent ticket routing
  • Created cleaner, simpler communication workflows for resolving IT concerns
Thread AI/ML Microsoft Teams Workflow Automation Service Desk

Microsoft 365 Tenant & Domain Infrastructure Build

Cloud Infrastructure

Purchased and configured custom domain (helbigtech.com) through GoDaddy and established Microsoft 365 Business tenant with full licensing. Successfully linked custom domain to Microsoft tenant through DNS verification and configuration. Managed comprehensive domain services within Microsoft 365 admin center including email routing, DNS records, and domain authentication protocols.

Key Achievements:

  • Integrated tenant with Microsoft Identity for user authentication and access management
  • Implemented Security and Purview for compliance and data governance
  • Connected Azure services for cloud resource management and hybrid infrastructure capabilities
  • Configured email routing, SPF, DKIM, and DMARC records for secure email delivery
Microsoft 365 Azure AD DNS Microsoft Identity Purview

Automated Software Deployment System

Automation

Developed comprehensive PowerShell scripts for automated software deployment across enterprise environment. Implemented silent installation with embedded license keys, timeout handling, and removal scripts for residual files.

Key Achievements:

  • Achieved zero-touch deployment capability for multiple devices simultaneously
  • Reduced manual installation time by 75%
  • Improved consistency across the organization
  • Created comprehensive error handling and logging mechanisms
PowerShell NinjaRMM Automation Windows

Microsoft Intune Enterprise Management

Mobile Device Management

Configured and deployed Win32 application packages through Microsoft Intune with dependency management for enterprise-wide distribution. Created detection rules, installation commands, and assignment policies for targeted device groups.

Key Achievements:

  • Implemented Windows Update enforcement policies with update rings and deadlines
  • Managed configuration policies across Windows, Android, and iOS platforms
  • Administered user and group management with role-based access controls
  • Deployed devices through Windows Autopilot for zero-touch provisioning
  • Configured comprehensive security policies including BitLocker and endpoint protection
Microsoft Intune Autopilot Windows iOS Android

Network Infrastructure Configuration & Security Hardening

Network Security

Managed network infrastructure including firewall rules, DNS/DHCP configuration, VLAN settings, and wireless access point deployment. Implemented security protocols across multiple platforms including EDR solutions, enterprise firewalls, and endpoint protection.

Key Achievements:

  • Configured enterprise firewalls from multiple vendors for robust security
  • Implemented network segmentation using VLANs for improved security posture
  • Configured enterprise printers with SMB scan-to-folder and SMTP functionality
  • Deployed and managed wireless access points across multiple locations
Cisco Meraki Fortinet Palo Alto VLANs DNS/DHCP

Microsoft Identity & Security Implementation

Security & Compliance

Created comprehensive LAPS (Local Administrator Password Solution) configuration guides for Microsoft Identity management. Developed Microsoft Exchange transport rules for email filtering and security. Created and reconfigured conditional access policies for user authentication and device compliance.

Key Achievements:

  • Implemented risk-based access controls across enterprise environment
  • Utilized Microsoft Purview for eDiscovery investigations and content searches
  • Supported compliance requirements and security incident response
  • Configured multi-factor authentication and conditional access policies
Microsoft Identity LAPS Conditional Access Purview Exchange