IT Operations & Secure Infrastructure Specialist with a proven track record in banking, financial services, and managed service provider environments.
My career began in the banking and financial services sector, where I developed a strong foundation in customer service excellence and operational efficiency. This experience taught me the critical importance of security, reliability, and attention to detail—principles that continue to guide my work in IT infrastructure today.
Currently serving as a Level 2 Help Desk Engineer at i-Tech Support inc., a leading MSP in Orlando, FL. In this advanced role, I handle escalated technical issues, mentor Level 1 technicians, and take ownership of complex infrastructure projects. My responsibilities include managing enterprise-level Microsoft 365 environments, deploying security solutions, and implementing automation tools to improve operational efficiency.
The transition into IT was driven by my passion for technology and problem-solving. I invested in building a comprehensive certification portfolio, earning CompTIA A+, Network+, and Security+ certifications, followed by Microsoft Azure Fundamentals (AZ-900) and Microsoft 365 Fundamentals (MS-900). These certifications provided the technical foundation to excel in modern IT infrastructure roles.
At i-Tech Support inc., I work daily with Microsoft 365, Azure AD, Intune, Cisco Meraki networking equipment, and Huntress EDR security tools. I've been at the forefront of innovative implementations, including deploying Thread AI for automated ticketing systems and creating custom Microsoft Teams apps for streamlined client deployments. These projects demonstrate my commitment to staying current with emerging technologies while maintaining operational excellence.
Beyond day-to-day operations, I'm passionate about continuous learning and professional development. I believe in documentation, automation, and building systems that scale. This portfolio itself is a reflection of that philosophy—a platform to showcase not just what I've done, but what I'm capable of building.